Request deletion of your Ntumini Hub account and personal information

You can ask Ntumini Hub to delete your account and personal information by emailing contact@ntumini.com with the subject line “Data deletion request.”

Please include:

• Your full name.
• The email address or phone number linked to your account.
• Whether you are a customer or provider.
• Any additional information needed to identify the account.
• Whether you want account deletion only or also wish to request deletion of other personal information.

For your protection, we may ask you to verify your identity before processing the request. Please do not email passwords, payment PINs, or full card details.

We will review your request and respond within the period required by applicable law. If deletion is approved, we will delete or de-identify information that we are not required or otherwise permitted to retain. Some records may need to be retained for legal, accounting, security, fraud-prevention, dispute-resolution, or transaction purposes. Where retention is required, we will limit access and use to those purposes.

Deleting your account may prevent you from accessing booking history, messages, or other account features. It does not automatically cancel an existing booking or resolve a payment or refund matter; please contact contact@ntumini.com about those items.

For other privacy rights or questions, contact contact@ntumini.com. Requests are handled subject to applicable law, including the conditions and exceptions to erasure rights under Zambia’s Data Protection Act, 2021. Act No. 3 of 2021, section 60